Integrated Ticketing System in Website Hosting
The ticketing system that we use for our Linux website hosting plans isn’t separate from the hosting account. It is an essential part of our all-embracing Hepsia Control Panel and you’ll be able to visit it whenever you want with just a few mouse clicks, without the need to leave your account. The ticketing system comes with a quick-search field, which will help you trace any support ticket that you’ve sent in the past, in case you need it. Besides, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can discover how to tackle a particular problem before you actually send a ticket. The response time is maximum sixty minutes, which suggests that you can receive prompt assistance at any particular moment and in case our customer service team advises you to do something within your account, you can do it instantaneously without having to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we’re using is integrated into the Hepsia Control Panel, which we’ve created for our semi-dedicated plans, which implies that you will not require a separate platform to touch base with our support staff – you can do it on the spot in the event that you experience a challenge. Submitting a new ticket requires a couple of clicks of the mouse and tracking down an older one is equally simple. Using our smart search functionality, you can swiftly track down any ticket that you’ve already opened. You can open a ticket at any moment as our client support staff members are available 24x7x365 and answer in no more than one hour, although it seldom takes that much to receive help. With Hepsia, you will have everything in one single place and you can forget about the need to use 2 or more platforms to troubleshoot a simple issue.