There are several ways to contact the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you pick is a trouble ticket system. It is the easiest correspondence channel for a variety of reasons. In the event that no client service team member is available at the moment and they’re all busy, a telephone call may not be answered, but a ticket will invariably hit home. You can also copy ‘n’ paste large pieces of info without the need to worry about printing errors, and in case a specific issue requires more time to be fixed or a number of responses need to be exchanged, all the information will be in one and the same place, so each party can always see the steps taken by the other one. The negative side of using tickets to touch base with your hosting company is that they are often separate from the hosting platform, which implies that if you need to provide info or to follow directions, you’ll need to use at least two different admin dashboards and this number could rise if you desire to administer several domain names. In addition, many hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting around for a reply.

Integrated Ticketing System in Website Hosting

The ticketing system that we use for our Linux website hosting plans isn’t separate from the hosting account. It is an essential part of our all-embracing Hepsia Control Panel and you’ll be able to visit it whenever you want with just a few mouse clicks, without the need to leave your account. The ticketing system comes with a quick-search field, which will help you trace any support ticket that you’ve sent in the past, in case you need it. Besides, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can discover how to tackle a particular problem before you actually send a ticket. The response time is maximum sixty minutes, which suggests that you can receive prompt assistance at any particular moment and in case our customer service team advises you to do something within your account, you can do it instantaneously without having to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we’re using is integrated into the Hepsia Control Panel, which we’ve created for our semi-dedicated plans, which implies that you will not require a separate platform to touch base with our support staff – you can do it on the spot in the event that you experience a challenge. Submitting a new ticket requires a couple of clicks of the mouse and tracking down an older one is equally simple. Using our smart search functionality, you can swiftly track down any ticket that you’ve already opened. You can open a ticket at any moment as our client support staff members are available 24x7x365 and answer in no more than one hour, although it seldom takes that much to receive help. With Hepsia, you will have everything in one single place and you can forget about the need to use 2 or more platforms to troubleshoot a simple issue.