A live chat is a real-time way of communication between a hosting company's support team and its clients. It is an efficient method to receive some information about the web hosting services or get some issue resolved because you are speaking with a live agent. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the smaller possibility of mistakes at the time you exchange info such as usernames or domain names, the quicker response time since the communication is live plus the fact that you do not have to stay on the chat all the time - you are able to do another thing while the representative examines the issue involved. Furthermore, you will be able to become a part of a live chat room from any computer that's connected to the world wide web, avoiding the phone costs that you will need to pay in case you are calling to a different country.

Live Chat Support in Website Hosting

As we believe that many situations can be resolved if you chat with a live person, we offer a live chat service for all our potential and current customers. Our chat is available every day and our customer care agents will assist you with a wide range of questions and problems. If you aren't our customer yet, you're able to find out more about our website hosting packages and the hosting environment in general so as to be certain that your sites will function efficiently on our servers. In case you already have an account and you've got some questions or you encounter any troubles with some of our services, you will be able to get in touch with us through the live chat and we will provide the needed information or help you troubleshoot the problem. You will have to open a support ticket for specific problems that require more time or the help of a system administrator, still for a variety of common issues you can receive help right away.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we offer with our semi-dedicated plans, you are able to get the replies for any questions you may have or get a lot of troubles resolved right away. The service is accessible each and every day, therefore you will be able to talk to an agent even on weekends and holidays. If you're not sure which package is better for your sites or if our advanced cloud hosting platform matches some system requirements, you may come on our live chat before purchasing anything. If you're an active customer, you're able to receive more information about billing issues, account settings along with various common technical problems you may have, for example if you are unable to set up an e-mail account in a client on your computer system. The live chat will save you lots of time regardless where you are or when you get in touch with us.