If you ever have any inquiries in regards to your web hosting plan or you experience a problem with your sites, you will need to get in touch with the respective hosting company’s tech support team. It may not make any difference how promptly they will answer if you have a query of a general nature, but an issue like a botched software application update, for example, may result in your website becoming broken or unreachable online. And the longer you have to wait for the support team to lend you a helping hand, the longer the website will be out of order. If you offer services or goods online, any outage will influence your website in a bad way and you can lose current or potential visitors. A lot of hosting providers, chiefly resellers, handle support tickets and emails within 24 hours, but in the Internet era this is much too long, as customers will rarely return to a site that’s not functioning correctly for an extended interval.

One-Hour Response Guarantee in Website Hosting

With a website hosting from us, you can forget about waiting around for hours and hours on end, or even a whole day, to obtain a reply to a tech support ticket or an e-mail. No matter when you touch base with us, we’ll respond to you within 1 hour max with any sales or technical enquiries that you may have. In reality, our actual reaction time rarely surpasses twenty to thirty minutes. As we’re available to you 7 days a week, you’ll always receive assistance in a well-timed fashion and we understand just how important this is in the digital era. Shortly after you contact us, we will reply to your inquiries. In case you come across any technical challenge, we’ll solve it on your behalf, or we’ll provide you with all the necessary information if there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a trouble ticket through your hosting Control Panel or send an email connected to your semi-dedicated server, you will receive a response within no more than one hour. You can contact us at any time with regards to billing, general or technical matters and since we will be at your disposal 24 hours a day, 7 days a week, you’ll always receive help in a timely fashion. Depending on the particular issue or question, we’ll give you more info, sort out the obstacle if it’s been caused by something that’s within our reach or tell you what steps to take in case you need to change a specific setting for a web application that we do not have access to. You can just forget about waiting around for a day for each and every reply. As it is, in most cases we reply to tickets and emails within no more than twenty-twenty five minutes.