One-Hour Response Guarantee in Website Hosting
With a website hosting from us, you can forget about waiting around for hours and hours on end, or even a whole day, to obtain a reply to a tech support ticket or an e-mail. No matter when you touch base with us, we’ll respond to you within 1 hour max with any sales or technical enquiries that you may have. In reality, our actual reaction time rarely surpasses twenty to thirty minutes. As we’re available to you 7 days a week, you’ll always receive assistance in a well-timed fashion and we understand just how important this is in the digital era. Shortly after you contact us, we will reply to your inquiries. In case you come across any technical challenge, we’ll solve it on your behalf, or we’ll provide you with all the necessary information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a trouble ticket through your hosting Control Panel or send an email connected to your semi-dedicated server, you will receive a response within no more than one hour. You can contact us at any time with regards to billing, general or technical matters and since we will be at your disposal 24 hours a day, 7 days a week, you’ll always receive help in a timely fashion. Depending on the particular issue or question, we’ll give you more info, sort out the obstacle if it’s been caused by something that’s within our reach or tell you what steps to take in case you need to change a specific setting for a web application that we do not have access to. You can just forget about waiting around for a day for each and every reply. As it is, in most cases we reply to tickets and emails within no more than twenty-twenty five minutes.