The accessibility to the customer and tech support that a website hosting company provides can tell you a lot for the services which they offer as well. When you can use just e-mails and tickets, you have most likely found a reseller not the hosting provider. If this is the case, you'll have to wait for a couple of days to have an issue resolved since the reseller may not be checking their communication regularly or they may need to get in touch with the true web hosting company for extra help. When the provider offers you different options for communication with quick response time that are available anytime, they're almost certainly the top provider, not only a reseller. Therefore you will take advantage of prompt assistance and high quality support as they will have immediate access to the servers where your account is. Regardless of the issue - technical or sales, it's generally much better to be able to communicate with your hosting company right away using your preferred method of communication.

24/7 Customer Support in Website Hosting

The customer and tech support services for all our website hosting packages are round-the-clock, so you can forget about waiting for a few days in order to receive assistance. If you are not our client yet, you can give us a call, chat with an agent or send an email message. If you do have an account, you're able to open a support ticket in addition to the other three options for communication. You are able to select the best way to contact us based on what your location is or the device you're using. We can easily assist you for more or less any hosting-related query that you may have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in such a case the max response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you'll be able to benefit from our 24/7 tech support services even on official holidays. All of your websites will be available all the time and so will we. With plenty of communication options, you can choose the most convenient approach to contact us and find out about our services if you don't have an account yet, or get assistance in case you are already among our customers. You'll be able to call us, have a chat with a live representative, send an e-mail message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options have a one-hour answer time warranty, though it hardly ever takes over 20 minutes to receive assistance no matter the complexity of the problem. Using our customer and technical support services, we will be there for you when you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Servers

When you use our VPS servers, you will not ever have to wait for more than an hour to get support for any problem that you may experience regarding the server or the software that comes pre-installed with it. We guarantee this short answer time for all of the support tickets that you open via your billing Control Panel or e-mail messages which you send to our tech support team. We also have local telephone numbers in a number of countries around the globe as well as a live chat service where we will help you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 through the various methods of communication, so whatever your question or issue is, there'll always be somebody to assist you right away. In the event that you need help with third-party software, which you cannot install or which gives you problems, you can benefit from the Managed Services upgrade package that we provide for all our VPS plans.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum reply time warranty, you will receive extremely fast support when you order a dedicated server from our company. Our customer and tech support teams are online 24/7/365, as a result if you open a ticket from your billing account or you send an e-mail message regarding any kind of issue with the server or the pre-installed software on it at any time of the day, you'll have a response within 1 hour, even during holidays. Our ticketing system is the perfect option if the matter in question needs more time to be solved or if it has to be forwarded to our administrators, since it is far more convenient to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you can call us or talk to a live agent employing our chat service. If you include the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 as well.