Customer Support Channels
A 1–Hour Response Guarantee
All your support requests will be responded to within maximum 60 min after the support ticket or email has been submitted. If your case calls for further assistance from a system administrator, we’ll direct the ticket or the email to the person in charge, in a timely manner then leave a note to notify you that more time will be required for arriving at a solution. Furthermore if you make use of the Optional Admin Services package, all of the server administration services included there will be completed whenever you decide.
An Outstanding Customer Care Service
We’ll be available to you 24/7 to respond to any inquiries that you may have regarding our Web Control Panel or any of the apps that we have installed on your behalf on the server. If you also need assistance with server management tasks, you can take a glance at our Optional Admin Services package, which includes backup hard disk space, weekly OS updates, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting services
An Intuitive Help Section
Every dedicated web hosting plan is equipped with our free–of–charge Web Control Panel, which offers an extensive knowledgebase plus a collection of instructional video tutorials. Whenever you require help while working with the Web Control Panel, just push the Help or Videos buttons located in the upper right corner.