Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Reply Guarantee

  • Our team of service technicians will try their best to answer to your service requests in less than 1 hour. If, however, the issue you have come across calls for the assistance of the Administrators’ =Dept,= we’ll send the ticket to the person on shift and will post a reply to notify you.

  • Top quality support service

  • Professional Technical Help Service

  • We provide you with 24/7/365 client help by using a turbo–fast ticket platform integrated into your Control Panel. You can e mail us whenever you want about any of the apps that come installed in advance on your virtual server, this includes the chosen Linux OS version, the server administration panel and our custom produced Web Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • In the Web Control Panel that is included free–of–charge with the virtual server, you can discover a practical Help zone, which incorporates all you should be informed about when administering your websites and software. We have integrated a wide range of how to reports and video training that display the important site management tasks in an easy to comprehend form.