Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer service team is trained to immediately take care of all of our Linux website hosting plans clients’ queries and information requests. Through our ticketing system, you will be able to fill in your issue and a support staff fellow member will, no doubt go back to you within max an hour. In fact, practice shows that the typical reaction time frame is Twenty minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our customer assistance service is supplied by a group of professional experts which are able to answer to your question immediately. You could make contact with the support crew by starting a help and support ticket from your Web Control Panel or by sending us an e–mail. On working days, you may also call us on the telephone or use the online chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • W3 Hosting’s Control Panel includes a detailed practical knowledge base which is included in all parts. In each part, you will find a Help press button that will load for you a selection of step–by–step online classes on how to make use of a selected function or perform a particular action. In addition, we have produced mini seminar videos so its possible to get a better idea of the Control Panel’s interface.